MENTAL HEALTH EDUCATIONAL TRAINING
presented by CAROLINE HAINES
ABOUT CAROLINE HAINES
Caroline a Certified Resilient Workplace (CReW) Implementation Partner and is one of only 14 internationally recognised accredited instructors who is able to deliver ALL of the Hello Driven Resilience courses - Resilience First Aid Starter Training (RFAST), Resilience First Aid (RFA), High Adversity Resilience Training (HART), PR6 Toolkit & JSECC. If you would like to know more, please send us an email with your preferred location, approximate numbers and the approximate time frame. These courses can be delivered internationally in both Face to Face and Online formats.
In order to further enhance her knowledge, Caroline is currently completing a Certificate IV in Work, Health & Saftey.
Caroline is also accredited by Calm Consulting Pty Ltd (Trading as "Suicide Programs") to deliver the Accidental Counsellor course. This course can be delivered in both Face to Face and Online formats.
In addition, Caroline is a Mental Health First Aid® (MHFA™ Australia) Principal Master Instructor who has trained thousands of participants. She is able to offer a suite of early-intervention courses that increase mental health literacy and teach the practical skills needed to support someone experiencing a mental health problem; experiencing a worsening of an existing mental health problem; or in a mental health crisis until the appropriate professional help is received or the crisis resolves itself. These courses can only be delivered in Australia and to overseas Australian Territories.
Since the changes that MHFA Aus made to their website and systems in November 2023, it has been harder and harder to fill face to face public courses. New inexperienced instructors are also being trained every single week by MHFA Aus, therefore the competition also increases substantially. The cost for room hire and catering have also risen. After 8 years of running public face to face courses, Caroline made the very difficult decision to cease delivering MHFA Courses to the public in this format effective 1 January 2025. She continues to offer online public blended courses and private in-house F2F/blended bookings.
As of 2 February 2026, MHFA will be mandating a participant fee of $22.00pp with NO OPT OUT option. This fee is being imposed on ALL participants regardless of the course undertaken and applies to ALL instructors. THIS FEE DOES NOT GO TO THE INSTRUCTOR. They are however required to collect the fee on MHFA’s behalf. MHFA plan to launch a new resource platform for participants in the middle of 2026 but no confirmed release date has been provided. At this stage no instructors are aware of what that content will be. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. with any concerns or complaints as this is unable to be addressed by any instructor as this is completely out of their hands. Caroline's public courses will NOT be displayed on the MHFA website until she has at least 6 participants booked in. Please enrol via this website.
Back due to public demand, Caroline is also offering First Aid & CPR Courses. She has been delivering these courses since 1995 and has previously worked for RLSS and a variety of other Internationally recognised organisations. She is now a registered trainer with HealthCorp. Fire Safety courses are also available through the partnership with First Aid & Fire. Please note that these courses are only available in Australia.
Caroline has worked with people from many backgrounds including First Nations & Torres Strait Islanders; LGBTIQ+ and CALD communities; people who experience physical and/or mental health challenges, and many more.Why not take advantage of our special Blended Combo Offer - Resilience First Aid, or HART, PLUS a Mental Health First Aid course for only $995.00pp (Excludes Refreshers & Half Day courses)
Alternatively, please ask us about building your own package
Clients’ reviews are self-explanatory!
Where have you seen Caroline before??
In the Newcastle Area? - Caroline originally used Nobby's Surf Life Saving Club (pre COVID), Jobquest Training Rooms in Mayfield, Hamilton’s Community Hive followed by The Rydges Hotel – Newcastle & at Novaskill Broadmeadow, NSW.
Central & Mid North NSW Coasts? - Previously at Tuncurry Memorial Hall & Bulahdelah School of Arts Hall, Tuncurry Beach Bowling Club & "My Glory" in Mount Colah.
In the Sydney area she was at The Workplace Safety Centre in St Mary’s, JobQuest – Penrith, Hudson Ave Castle Hill & PCYC Parramatta before moving to The Rydges Hotel – Parramatta. This was then followed by Dooley's Catholic Club in Regents Park, NSW.
No matter where you are, Caroline is able to deliver across the entire World either in person or virtually. She currently has working rights in Australia (including overseas Territories), The UK, Ireland, The Channel Islands, The Isle of Man, Canada and New Zealand.
Caroline looks forward to welcoming new clients as well as working again with her established ones.
WHY WORK WITH CAROLINE
Certified Resilience Coach & Instructor
Resilience is not just about coping, being tough or pushing through, but rather, it’s a skill and an ability that anyone can learn and develop. Being able to effectively measure where your resilience currently sits will help to give a better understanding of your ability to be resilient and employ resilient skills.
Mental Health First Aid Principal Master Instructor (Aus) for over 10 years!
Caroline delivers 13 different MHFA courses and has trained thousands of participants. She is confident that she can meet your requirements regardless of if you are small or large organisation, community group, a corporate client, a student, or a member of the general public.
QUALIFIED TO DELIVER A WIDE VARIETY OF COURSES
Caroline first started presenting a variety of different types of training programs internationally at the tender age of 14 - that is over 40 years of experience!
AVAILABLE TO DELIVER ACROSS AUSTRALIA & Overseas*
Caroline delivers courses face-to-face and online. Although she is based in NSW, she regularly works interstate as well as internationally.
*All courses can be delivered overseas EXCEPT for
First Aid & CPR
Fire Safety Courses
MHFA - can only be delivered in Australia and to overseas Australian Territories.
COURSES
Caroline currently delivers the following courses across Australia including all external Territories. Many courses can also be delivered globally either in person or via video conferencing.
Resilience First Aid Starter Training - 2 hours.
If you attend a Full Standard or Youth MHFA Course, you can obtain a discount to attend the RFAST online course with Caroline.
Personal Resilience Essentials (PRE) is a 4-hour launchpad for resilience, starting with a detailed assessment measuring 6 domains and 24 skills, providing a strong foundation for growth.
2 - Day Resilience First Aid accredited mental health certification. Learn critical skills to proactively support mental health in others as well as yourself.
2 & 3 day accredited courses offers specialized resilience skills for professionals working in the emergency services, healthcare, law enforcement, military, and other high-adversity fields.
Extend your certification by another three years by completing this Refresh course and receive the new course materials. Please note that you must have completed the Resilience First Aid Certification in the last three years to be eligable.
This pioneering initiative aims to redefine the approach to mental health in the workplace by prioritising prevention and cultivating a culture of resilience.
Customised workshops
The PR6 (Predictive 6 Factor Resilience) assessment, a neuroscience-based tool that measures and builds resilience across six core domains for individuals and businesses.
These workshops are tailored specifically to your business requirements.
The PR6 coupled with the JSECC (Job Satisfaction, Engagement, Co-worker Connection Quality, and Work Context) survey, the PR6+JSECC assessment provides a holistic view of employee well-being and workplace psychosocial hazards. Together, they empower organizations and individuals to proactively improve mental health and build a resilient, compliant workplace culture.
Workplaces today must not only support employee well-being but also comply with evolving psychosocial hazard legislation, such as the Work Health and Safety (Managing Psychosocial Hazards at Work) Code of Practice in Australia. They can also be adopted globally.
The Job Satisfaction, Engagement, Co-worker Connection Quality, and Work Context (JSECC) survey provides a comprehensive, all-in-one solution.
This framework helps organisations both improve culture and provides evidence for meeting all Australian Work Health and Safety PsychoSocial Compliance requirements. They can also be adopted globally.
Neurodiversity in the Workplace
This will be available soon!
Understanding, embracing, and supporting neurodiversity is essential for businesses who truly value their employees.
